Privacy policy

Privacy Policy

Headstrong by Rachel is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

We may collect personal information including:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (if provided)

  • Payment details

  • Order history

  • Account information (if you create an account)

We may also automatically collect technical information when you use our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data such as pages viewed, products browsed, and basket activity

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and website analytics

  • From trusted third-party service providers such as Shopify and payment processors

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Take payment securely

  • Arrange delivery

  • Manage returns or exchanges

  • Communicate with you about orders or enquiries

  • Improve our website and customer experience

  • Comply with legal obligations

  • Help prevent fraud or misuse of our services

Marketing Communications

We may send marketing emails about new products, promotions, or updates if you have chosen to receive them.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Basket Reminder Emails

If you add products to your basket but do not complete your purchase, we may send a reminder email to help you complete your order.

Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties such as:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Delivery and shipping providers

  • Website analytics providers

  • Legal or regulatory authorities where required by law

These third parties only process your information where necessary to provide their services.

Data Security

We take reasonable steps to protect your personal information and keep it secure.

However, no online system is completely secure, and we cannot guarantee absolute security of data transmitted online.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes

Your Rights

Depending on your location, you may have rights relating to your personal data, including the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal data

  • Restrict or object to processing

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal obligations.

Any updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please email us at info@headstrongbyrachel.com or use our Get in Touch page.

For the purposes of applicable data protection law, Headstrong by Rachel is the data controller of your personal information.